The collector

So it has been a while since I posted on here. I will not even go into all the details of how hard it was to figure out how log in. It was a lot of fun though. I felt like I was sneaking into a secret club I am still feeling a little bit of an adrenaline rush. The most fun part was realizing that our group has a Gmail account. Ha! I feel powerful...okay not really but it was a a lot of fun.

I really don't have too many stories to tell. I have so many things happen that it all becomes blurred in my memory. Often people have to tell me about stories that I have told them. I think the best is when someone says something really funny, they remind me that they are quoting me, then I am like when exactly did I say that. I really just need to have some follow me around with some type of recording device. I am sure some of my quotes could make someone rich or famous someday (not both).

So today, I was talking to a customer and she preceded to tell me all about her recent medical history. Now in my customers defense whenever I am filling out a deferment form for someone I do have to ask some personal questions but unfortunately for me the customer usually over-shares just like how I am about to now :) She was talking about how all week she thought she had food poisoning and how she refused to go to the hospital but then the pain was getting too unbearable (here comes the "TMI moment") and how she was not having any bowel movements or throwing up. I wish this was something a little bit more rare but unfortunately it is not.

Last week, I had a customer who wanted me to stay on the phone while they were making a web payment . This is not out of the norm so no complaints. I usually zone out but I asked the customer if they would mind if I put them on hold. They stated that would be fine. I wanted to put them on hold because I needed to get some work done and I had another representative asking me a question. When I got back to the customer I apologized for the hold. The customer was not done entering their web payment and in all seriousness asked me if I had to go to the bathroom. I almost burst out laughing. I have never been asked this by a customer and hopefully never will. Now I have had several customers go to the bathroom while I was on the phone with them (gross!) but never have I been asked something so personal nor have I asked a customer if they were indeed relieving themselves.

Well that is my little update. It was fun. A couple of us will be returning in a couple short months I put forward the idea that when everyone returns we should have a party! What do you think?

Until then...do you mind if I put you on hold?